Ordering + Payment

Order Processing

Orders placed Saturday and Sunday will be processed on the following Monday. All items are handmade and takes between 7-10 business days upon receipt of payment.   

Email confirmation

Our system emails your order receipt as soon as order is complete. If you did not receive an order receipt please check your Spam settings of your email program. Often Spam filters block email addresses with the words “Orders” or “Customer Service” in the email subject or address. 

Out of Stock Policy

While we always attempt to maintain a substantial in-stock quantity for our main in house staple products, it is possible that we may have less in-stock quantity for a particular item than you want to order. If you have ordered multiple items and some of them are immediately available from our inventory, we will ship those to you immediately and send you the back ordered item when it arrives, at no additional shipping charges to you.

 

Cancellation Policy

Orders cannot be cancelled once placed due to our automatic processing system. If your shipment is returned to us due to a bad address, refused upon delivery, unclaimed or cancelled after placing your order; there will be a 50% cancellation fee charged. Shipping and handling charges are non refundable. The balance will be refunded to your credit card.
In event that the products are found defective or you are unsatisfied with the products, please contact us at 1-844-814-3756 ASAP or info@pureluxurybeauty.com

Please examine the merchandise when you receive your package. For the WET & WAVY hair, you may test the curl by wetting a small portion (do not wet the entire hair). Place the hair on a desk, pull a small portion away from the rest (do not cut the portion), spray some water, and let it soak for about 15 seconds. Hold the top of the hair while it is on the desk and gently brush the wet portion from the bottom and watch it wave. Towel dry and scrunch it to wave up more.

**For high lift colors or super curly add $50.-75 to the price.  Custom orders must be called in.
**With custom orders all sales are final, no refunds
**If for some reason you did not receive exactly what you ordered, we will remake it at no charge. Please return unaltered hair to receive this guarantee.
At times custom orders may require a 2 to 6 week delivery. We would like to thank our clients in advance for understanding when making custom hair more time is usually required. All our orders start with raw virgin hair which is unprocessed without coloring or coating of any kind. The hair must go through a number of steps before it be approved by our quality control team and shipped to you.

Payment Options

Online

We have secure online ordering. When shopping online, just click on the “Cart” button next to the item you would like to order. This item is then added to your shopping cart. When you are ready to place your order, click on the “check out” button at the top right hand corner of your computer screen. You will then be asked to fill out a secure online order form, which will safely deliver your personal and credit card information. We accept discover, master card, and visa. All Credit Card charges will appear as Unbelievable Hair Extensions LLC.