TERMS AND CONDITIONS
Online Order Confirmation and Payment
After placing your order, you will receive a confirmation email. Orders are shipped 3-5 days business days after payment is received. If hair is not in stock hair is shipped 7-10 days after payment is received. Lace Wigs and wholesale orders ships 2-7 business days after payment is received. Handmade and Custom Hair Toppers can take up to 21-30 days before hair is shipped.
We also accept payments by Money Gram. We will only hold an item if we receive verification of the Moneygram reference#. Once the money is collected, we will ship your order.
ALL shipments require a signed signature upon delivery. Packages cannot be left at doorsteps or mailboxes.
United States Shipping (Monday – Fridays only) We do not ship on weekends or National Holidays.
USPS (United States Postal Service) – $45 Delivery takes 7-10 business days.
Fed-Ex International – $65 Delivery takes 5-7 business days.
Refunds and Exchanges
We are committed to our customer satisfaction. Please remember to place your order with care and ask all questions before hand and follow our maintenance instructions after purchase.
Due to the nature of our products, there is a No Refund / Exchange Only Policy. Please review and inspect your hair order upon receipt. We will accept exchanges of undamaged, uncut, unworn merchandise within 10 days of purchase. You must advise us prior to returning any products so we can issue a Return Invoice. We’ll send you a new length or hair texture upon receipt of exchanged hair. Please print and enclose the original sales receipt with your return.